Last Updated: Feb 5th, 2025.
This Privacy Policy describes the privacy practices of ShinWallet ("ShinWallet," "we", "us" or "our") and how we handle personal information that we collect through our digital properties that link to this Privacy Policy, including our website as well as through social media, our marketing activities, webinars, conferences and other activities described in this Privacy Policy (collectively, the "Service").
Information You Provide to Us:
Personal information you share with us through our services or other means may include:
Communications between you and us, such as when you reach out with questions, provide feedback, post on our communication boards, or interact with us via social media platforms (e.g., Discord).
Any additional data not explicitly mentioned here, which we will use as outlined in this Privacy Policy or as disclosed at the time of collection.
Third-Party Sources:
We may obtain personal information about you from third parties, such as publicly available sources or data providers.
Automatic Data Collection:
Our service providers and business partners may automatically collect information about you, your computer or mobile device, and your interactions with our services, communications, and other online platforms over time. This may include:
Device Data: Details about your device, such as its operating system type and version, manufacturer, model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including those used for advertising), language settings, mobile carrier, and network information (e.g., WiFi, LTE, 3G), as well as general location data like city, state, or geographic area.
Online Activity Data: Information about your interactions, such as pages or screens you view, time spent on each page, the website you visited before accessing our services, navigation paths between pages, activity details on specific pages, access times, duration of access, and whether you’ve opened our marketing emails or clicked on links within them.
We may disclose your personal information to the following parties, as outlined in this Privacy Policy or at the time of collection:
Service Providers: Entities or individuals who assist us in operating our services or business by providing services such as hosting, IT support, customer service, email delivery, marketing, and website analytics. For instance, we may utilize tools like Google Analytics and Amplitude to gather and analyze data related to our services.
Blockchain: Since the blockchain is a public ledger, any transaction records linked to your use of our services will be accessible on the blockchain.
Authorities and Others: We may share information with law enforcement, government agencies, or private parties when we believe, in good faith, that it is necessary or appropriate for compliance, protection, or other purposes described above.
Business Transferees: In the event of a corporate transaction—such as a divestiture, merger, acquisition, reorganization, sale of assets, or equity interests in ShinWallet (including during bankruptcy or similar proceedings)—we may disclose your information to relevant parties involved in the transaction or its negotiation.
We use your personal information for the purposes outlined below or as otherwise described at the time of collection:
Service Delivery:
We use your personal information to:
Provide, operate, and enhance our services and business operations.
Communicate with you about the services, including sending announcements, updates, security alerts, and support or administrative messages.
Understand your needs and interests to personalize your experience with the services and our communications.
Offer support for the services and respond to your requests, questions, and feedback.
Research and Development:
We may use your personal information for research and development purposes, such as analyzing and improving our services and business. As part of this process, we may create aggregated, de-identified, or otherwise anonymous data from the personal information we collect. We anonymize data by removing details that could personally identify you.
Compliance and Protection:
We may use your personal information to:
Comply with applicable laws, lawful requests, and legal processes, including responding to subpoenas or requests from government authorities.
Protect the rights, privacy, safety, or property of ourselves, you, or others (including by making and defending legal claims).
Audit our internal processes to ensure compliance with legal, contractual, and internal policy requirements.
Enforce the terms and conditions governing the services.
Prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activities, such as cyberattacks and identity theft.
We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. We attempt to collect as little personal information as possible to provide the Service. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.
The Service is not intended for use by children under 18 years of age. If we learn that we have collected personal information through the Service from a child under 18 without the consent of the child's parent or guardian as required by law, we will delete it.
Your may email us at support@shinwallet.com